FAQ

 

How long will it take for my order to ship?

All products are Ready to ship (RTS) and are shipped within 4 to 6 calendar days (this does not include actual shipping time).  This includes weekends. As example, If you order on Friday, your order will ship as early as Tuesday but no later than Friday  of the following week 

Do you accept refunds?

We stand behind our products.  If you are not satisfied with your products we will refund you  the cost of your product less shipping within the first 14 days. We do not refund shipping We love a happy customer so we do everything we can to make sure you have the quality product order you paid for!

Do you accept custom orders?

Absolutely. Just email us at info@thekintsugiwoman.com

 Do you accept wholesale orders?

We do accept wholesale orders on existing products with a minimum first order of $250 and $150 minimum on reorders. 

 

Why do your Wax mellts have the white look around the edges?

Short Answer:  Its called "frosting".  Your candle is 100% Natural Soy - It's a Soy thing :) Embrace the Natural!

Long Answer:  Frosting is when a white crystalline layer forms on the surface of natural waxes  such as soy. This is a natural effect of soy wax and only occurs throughout vegetable waxes.

Frosting takes place when the natural wax used to make a candle tries to return to its natural state.